Amazon Lex
- Amazon Lex: (the same technology that powers Alexa)
- Automatic Speech Recognition (ASR) to convert speech to text
- Natural Language Understanding to recognize the intent of text, callers
- Helps build chatbots, call center bots
- Amazon Connect:
- Receive calls, create contact flows, cloud-based virtual contact center
- Can integrate with other CRM systems or AWS
- No upfront payments, 80% cheaper than traditional contact center solutions